Terms & Conditions
General Terms
By purchasing vouchers, passes, accessing DSRT Surf, participating in any activities, you agree
to abide by all DSRT Surf policies, terms, and conditions. These terms apply to all bookings and
activities within DSRT Surf premises.
General Surf Session Purchase Terms
• All purchases made through DSRT Surf's website, on DSRT Surf property, or made
through any partners of DSRT Surf are to be considered final and binding.
• DSRT Surf utilizes a voucher system and purchasers are not entitled to any refunds
once a voucher is purchased.
• All vouchers, tickets, and passes are valid only for the specified date and time and
cannot be reused or re-entered without a new purchase.
• Once the voucher has been redeemed to reserve a surf session timeslot the purchaser
is bound to the following terms:
◦ Reservations can be canceled for no additional charge if the cancellation occurs at
least 7 days before the session is scheduled to begin. The original voucher
purchased will remain active for a future booking.
◦ Cancellations made at least 72 hours prior to the start of the session, but less than 7
days may be "un-booked" and are subject to a 50% fee.
◦ Modifications are not permitted within 72 hours prior to the start of the session. The
session may be transferred to another individual, but no refund or credit will be
available for any unused sessions.
◦ All vouchers and gift cards expire one year from the date of purchase. Modified
reservations will not extend the original voucher's expiration date.
◦ Lagoon entry without a valid Surf or Beach Pass is strictly prohibited.
◦ Weather-related closures or other park closures will result in a full or partial credit, or
voucher, depending on the time remaining in the reservation. Beach Passes (general
admission) are non-refundable due to inclement weather closures.
• Insurance Coverage
Cost: 15% of your session price
Benefits:
100% refund if you cancel within 72 hours before your session
Note: Insurance premium is non-refundable.
Private Surf Session Purchase Policy
• Sessions are considered private if one party books half or the full lagoon for private
usage.
• For private surf sessions lasting 4 hours or more, a 50% deposit is required at the time
of booking if the reservation is made more than 14 days in advance. The remaining
balance is due in full 14 days prior to the arrival date. Any private sessions lasting 4
hours or less, or any private booking made within 14 days of the reservation, require full
payment at the time of booking.
• Any booking canceled at least 30 days prior to the first surf session associated with the
booking will receive a refund equal to the full amount of the reservation (excluding
processing, special admission, and participation fees).
• Any booking canceled less than 14 days but more than 72 hours prior to the first surf
session associated with the reservation will receive a DSRT Surf voucher equal to the
full amount of the reservation (excluding processing, special admission, and participation
fees). This voucher will be valid for one year from the original date of purchase.
• Any booking canceled within less than 72 hours prior to the first surf session associated
with the reservation is not eligible for a DSRT Surf voucher or a refund.
Age Restrictions and Participant Requirements
• Public Surf Sessions: Minimum age is 8 years old unless otherwise authorized by DSRT
Surf management or designates.
• Private Surf Sessions: Minimum age is 6 years old.
• Adults requesting authorization for a minor to participate in surf activities must send a
request to bookings@dsrtsurf.com with minor's name, age, and clear examples that
accurately convey surfing ability. Photos or videos are helpful and may be deemed
necessary for approval.
• All participants must be capable of swimming and performing self-rescue techniques.
• Minors under 18 require a waiver signed by a parent or legal guardian before
participating in any DSRT Surf activities.
• Children under the age of 14 must be accompanied by an adult, unless otherwise
approved by management.
Conduct and Safety
Participants must act with consideration for yourself and others and refrain from behavior which
could affect your safety or the safety of others.
• Obey all reasonable written and verbal instructions and warnings given by DSRT Surf
staff.
• Use safety equipment where appropriate and as directed by DSRT Surf staff.
• Be responsible for your own personal property.
• Be responsible for persons under your supervision.
• No glassware is permitted in the lagoon area.
• No smoking (including e-cigarettes) is permitted on the Premises. Illegal substances are
strictly prohibited. If you are found in possession of any suspected illegal substance, the
appropriate authorities may be contacted.
• You may be refused entry to or be ejected from the premises without a refund if we
reasonably believe that you are affected by drugs or alcohol or have behaved
inappropriately; your actions may pose a risk to us or you or other patrons; or you are in
breach of any of these Conditions of Entry or other laws, policies, or conditions applying
to the Premises. In the case of suspected criminal activity, you may be held by our staff
or security until law enforcement arrives.
• Weapons of any kind are prohibited on the Premises.
Code of Conduct
Participants must adhere to DSRT Surf's Code of Conduct:
Surf to Your Ability
Only surf to your ability. If our staff notices that you are having difficulty in the session you are
surfing, or if you pose a hazard to other surfers, you may be assigned to a different session or
removed from the lagoon. Removal from the lagoon does not guarantee a credit or refund.
Wait Your Turn
A "one-at-a-time" priority system applies to surfing in the DSRT Surf lagoon. Surfers are
expected to wait their turn to catch their wave. There is a strict prohibition on "dropping in" (i.e.,
taking off on a wave that another surfer is already riding) or "snaking" (i.e., paddling ahead of
the next surfer(s) who are waiting in the queue).
Your Wave Is Your Wave
When your wave comes, it's yours! If you aren't ready, miss it, or fall, you'll need to return to the
back of the queue and wait your turn for another one.
Keep Clear of Other Surfers
If you fall, keep clear of other surfers by paddling towards the whitewater/wall – If you fall, go to
the wall! Paddle around to the channel, hugging the pier and generator but remaining 6 feet
away. Avoid paddling up the green/un-broken face of the wave as you are likely to impede the
surfer who's up and riding. Keep control of your board when paddling near other surfers.
Be Respectful, Friendly, and Courteous
Be respectful, friendly, and courteous in the water. Maintain a pleasant atmosphere by keeping
noise and profanity to a minimum. When paddling or catching a wave, communicate your
intentions to others. Verbal and physical altercations with other surfers or staff will not be
tolerated under any circumstance.
Breaking the Code
If you break the code or make a mistake, simply apologize and head to the back of the queue. If
you drop in or snake other surfers, you will be warned by our staff with a loud whistle and a
“warning”. Depending on the circumstances, offenders may be required to leave the lagoon or
property, and DSRT Surf reserves the right to eject surfers at its sole discretion.
Lagoon closure due to weather or emergency may occur outside of normal operating hours and
without advance notice. Guests will be expected to follow staff orders in a prompt and respectful
manner.